All tours and service bookings must be confirmed by VPROTRAVEL by e-mail or fax.
Address: No.179B/189 Nguyen Ngoc Vu str., Hanoi City
Tel: +84 4 988619126
Fax: +84 4 35582460
Payment and deposit:
A deposit of 50usd per person is payable to your travel consultant within 10 days of confirmation, to secure a booking. A further deposit may be required by the airline, tour operator, cruise line or other principal. The balance is payable 25 days before your departure or immediately on confirmation if booked within this period.
The method of the payment:
You can choose pay by bank transfer or by the credit card.
- If you choose to pay by bank transfer, all bank services charge will be paid by you.
to the account of director:
Account name: LAI THI THU HA
Account number: 0451370220493
Bank: Vietcombank ThanhCong
Address: 30-32 Lang Ha – Dong Da - Hanoi
Swift code: BFTVVNVX 045
The account of VPRO TRAVEL
Account name: Cong ty TNHH Du lich VPRO (VPRO TRAVEL CO., LTD)
USD account no: 0451370226539
Bank: Vietcombank Thanh Cong
Bank address: 30-32 Lang Ha str. Dong Da district, Hanoi city
Swift code: BFTVVNVX045
OR WESTERN UNION:
Please send your payment to our director:
Full name: Lai Thi Thu Ha
Personal ID number: 012208403
Add: No.179B/189 Nguyen Ngoc Vu str., Hanoi City
Tel: +84 4 988619126
BY CREDIT CARD:
Master, Visa and JCB will be accepted. An addition of 3% for service fee will be added into our tariff rates.
Cancellation policy for FIT:
If you cancel or terminate your travel booking with us at any time after confirmation, it will attract a 50usd per person cancellation fee.
If you cancel from 25 to 15 days before your departure, 35% of total fee will be charged
If you cancel late 15 - 05 days before your departure, 75% of total fee will be charged.
If you cancel late 05 days before your departure or no-show, 100% of total fee will be charged.
Cancellation policy for GIT:
Base on the cancellation policy of the hotel, the cancellation policy for GIT will be applied for each group. We will advise you on e-mail once the booking is confirmed.